Can the AI actually get a model number out of the caller?

Yes. The intake walks them to the serial-number sticker (inside the door, behind the drawer, on the back), captures it phonetically, reads it back, and attaches it to the job. Works on every major brand.

Will it route Sub-Zero jobs only to certified techs?

Yes. Brand and sealed-system certifications are part of each tech's skill profile. Branded jobs only cascade to techs who carry the cert — a general tech will not be offered a Sub-Zero call.

How does it handle a leaking washer on a second floor?

It triggers the urgent tier — the job cascades to the nearest available tech with the right certs, and the customer is given a same-day ETA instead of being booked into next week's route.

Can it answer questions about service fees and warranty?

Yes. Your knowledge base holds your service-call fee, warranty terms, brands you service, brands you don't. Anything outside the base escalates to a person via Live Help.

What's the setup for a repair shop that already has a scheduler?

Five minutes. Forward your number, tag techs by brand cert, load service fees and warranty terms, and the AI answers. Your existing scheduler stays; Recevia just stops you from missing the phone.

For appliance repair

Your AI Receptionist for Appliance Repair

A fridge that stopped at 6am, a washer leaking on a second floor, a dryer with no heat. A real voice answers, captures the model number, and dispatches the tech who already stocks the right part.

Start free trial

14-day free trial · no credit card · live in 5 minutes.

Where appliance repair companies leak revenue

The phone is the job. And the job keeps slipping.

Parts lookups eat your morning.

A repair call with no model number means the tech rolls with the wrong part, or nothing at all. You lose the truck roll, the customer loses a day, and the review gets written.

Not every tech works on every brand.

Sub-Zero and Wolf need a sealed-system cert. Commercial laundromat jobs need a commercial-trained tech. Sending the wrong guy is a second visit nobody pays for.

Same-day jobs collide with routes.

A leaking washer on a second floor can't wait for next Wednesday's route. But bumping a scheduled appointment to squeeze it in loses you a repeat customer.

Recevia answers every call, creates the job, and sends the right tech. You keep working.

How it works

From ring to dispatched in under a minute.

Four steps. No one at a desk. No one reading voicemails. No one texting “who can take this?”

Sarah M. · incoming
01
Call comes in
Your AI receptionist answers on the first ring. Real voice, not a menu. Captures the customer, the problem, the address.
JobNew
CustomerSarah M.
IssueBurst pipe, kitchen sink
UrgencyEmergency
02
Job gets created
The AI classifies urgency—emergency, urgent, or routine—and creates a structured job in your app. Every detail filled in.
RankedTop 3 picks
1
Mike R.0.87
2
Dana K.0.71
3
Sam T.0.58
03
Techs get ranked
Recevia scores every available tech on proximity, skills, current status, and workload. You see the ranked list—or you never touch it.
Offer · Mike R.10:00
1
Burst pipe · Emergency3.1 mi · 0.87 score
AcceptDecline
04
The right one gets the job
The top tech gets an offer on their phone with a 10-minute countdown. They tap accept. Customer gets an SMS. You get back to work.

Why Recevia

Built for how appliance repair companies actually run.

Not a generic answering service. A ranking engine that knows your certifications, your routes, and the tier of every call.

Captures the model number on every call.

The intake asks for appliance type, brand, and model number — and reads it back to confirm. Every job lands in your app with the part lookup already halfway done.

Brand-aware tech routing.

Tag techs by brand certification (Sub-Zero, Wolf, Viking, Speed Queen, commercial laundry). The AI only cascades brand-gated jobs to techs who carry the cert — no second truck roll.

Same-day vs scheduled, handled separately.

Leaking or fire-risk appliances (washer on a floor, fridge full of food, dryer no-heat) route through the urgent tier. Scheduled diagnostics slot into existing routes.

Parts ETA captured up front.

If the AI can match the model to a common failure pattern in your knowledge base, it flags the likely part on the job — so your tech isn't guessing on the drive over.

Related trades

Same AI receptionist. Tuned for your neighbors.

AI Receptionist for HVAC Contractors

AC out in a July heatwave.

AI Receptionist for Handyman Services

A hung door.

AI Receptionist for Cleaning Businesses

A recurring bi-weekly.

See the full AI Dispatcher

Pricing

Costs less than a part-time receptionist. Does a lot more.

A full-time receptionist costs $3,500 a month. A part-time dispatcher, another $2,000. Recevia starts at $199 and does both—nights, weekends, holidays included.

Essential

For solo operators. Every call you answer is money you keep.

$199/mo

250 voice minutes
Full AI dispatch engine
Manual, auto-suggest, auto-assign
Live Help handoffs, unlimited

Growth

For teams scaling fast—without hiring another person.

$389/mo

450 voice minutes
Full AI dispatch engine
Manual, auto-suggest, auto-assign
Live Help handoffs, unlimited

Pro

For high-volume shops where every lead is a paying job.

$649/mo

1,000 voice minutes
Full AI dispatch engine
Manual, auto-suggest, auto-assign
Live Help handoffs, unlimited

See full pricing

14-day free trial · no credit card · live in 5 minutes.

Questions, answered

Everything appliance repair companies ask.

Yes. The intake walks them to the serial-number sticker (inside the door, behind the drawer, on the back), captures it phonetically, reads it back, and attaches it to the job. Works on every major brand.

Ready when you are

Stop missing calls. Start dispatching.

Your appliance repair companies AI receptionist is ready in five minutes. Keep your number. Cancel anytime. Never miss a call, never miss a dollar.

Start free trial See the dispatcher

14-day free trial · no credit card · live in 5 minutes.

Your AI Receptionist for Appliance Repair

The phone is the job. And the job keeps slipping.

Parts lookups eat your morning.

Not every tech works on every brand.

Same-day jobs collide with routes.

From ring to dispatched in under a minute.

Call comes in

Job gets created

Techs get ranked

The right one gets the job

Built for how appliance repair companies actually run.

Captures the model number on every call.

Brand-aware tech routing.

Same-day vs scheduled, handled separately.

Parts ETA captured up front.

Same AI receptionist. Tuned for your neighbors.

AI Receptionist for HVAC Contractors

AI Receptionist for Handyman Services

AI Receptionist for Cleaning Businesses

Costs less than a part-time receptionist. Does a lot more.

Essential

Growth

Pro

Everything appliance repair companies ask.

Stop missing calls. Start dispatching.